What do I do if I lose or delete my AdminID for Trust/Link?

Problem

What do I do if I lose or delete my AdminID for Trust/Link?

Resolution

In the event you delete or lose your Trust/Link SSL AdminID, you must contact an Administrator on your Account.

  • If the valid certificate was accidentally deleted or corrupted, the Administrator may enable you to download and install it again.
  • If the valid certificate was lost, stolen, or compromised, the Administrator will revoke the existing certificate and issue you a new one.
  • If the certificate expired without renewal, the Administrator will issue you a new one.

In general, QuoVadis Support cannot issue AdminIDs for customer Accounts.  This must be performed by a properly delegated Administrator on the Account.

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